US Dedicated Servers

Our free technical support covers basic server maintenance, including but not limited to:
Server reboot: Assistance with remote reboots to ensure normal operation.
System reinstallation: Standard OS reinstallation, supporting common Linux and Windows versions.
One-time security setup: Initial security configurations such as port optimization, firewall rule adjustments, and default account hardening.
Server environment initialization: Basic environment deployment based on user requirements, such as installing web servers (Nginx/Apache) and databases (MySQL/PostgreSQL).
Network troubleshooting: Assistance with diagnosing server connection issues, including local network tests, route tracing analysis, and basic TCP/IP configuration checks.
IP replacement within 24 hours of delivery: If the delivered IP encounters accessibility issues, we provide free replacement.

⚠ Note Specific code debugging, software installation, and operation must be handled by the customer and are not covered under free support. Paid technical support is available at 30 CNY/half-hour. Please submit a ticket and specify "Paid Technical Support" for details.

By default, we do not offer trials unless explicitly stated on the product page with a Trial label. Trial products require a fee to activate, and we recommend using Stripe or Alipay for payment to avoid using virtual currencies (buyers bear a 4% transaction fee for both directions).

Refunds are generally not provided after server delivery unless the server is unusable due to our fault. Given the complex and variable international network environment, we only guarantee normal operation within the server's location and most countries. We strive to optimize network access from China but do not provide SLA guarantees.

Dedicated server IP change policy:
Within 24 hours of delivery: If the IP is blocked for reasons not caused by the customer, a free replacement is provided.
After 24 hours: It is assumed that the customer's usage caused the IP to be blocked, and no replacement is provided.
Please ensure reasonable and compliant use of server resources. For additional IP purchases, please contact customer support.

Non-defense products: If attacked, the server will be temporarily shut down until the attack stops. Frequent or periodic attacks may result in server deletion. High-risk businesses are advised to choose servers with defense capabilities.
Defense products: The ability to operate normally depends on the attack intensity and defense level. For higher-level protection, please contact customer support to upgrade the defense plan.
Attack migration service: We offer attack traffic migration services. Please contact customer support for more information.

Due to customers coming from various regions, the laws and regulations differ. It is the customer's responsibility to ensure compliance with relevant laws and regulations in their location and the server's location. We do not provide legal advice. Please ensure your usage complies with applicable laws and regulations.

⚠ Note Hong Kong servers strictly prohibit storing, publishing, or disseminating any information and content that violates the laws and regulations of China and Hong Kong. Due to legal uncertainties, for stronger privacy protection, we recommend choosing US servers.

We support Bitcoin, USDT, Alipay, PayPal, Stripe, credit cards, Google Pay, and Cash App Pay.
For trial products, please avoid using Bitcoin or USDT for payment, as refunds incur a 4% fee for both directions.