Singapore Servers

Our free technical support covers basic server maintenance, including but not limited to the following services:
Server Reboot: Assist with remote reboot to ensure server operation.
System Reinstallation: Provide standard OS reinstallation, supporting common Linux and Windows versions.
One-time Security Setup: Initial security configuration, such as port optimization, firewall rule adjustments, and default account security hardening.
Server Environment Initialization: Basic environment deployment as per user requirements, such as installing web servers (Nginx/Apache), databases (MySQL/PostgreSQL), etc.
Network Troubleshooting: Assist in diagnosing server connection issues, including local network testing, route tracing analysis, basic TCP/IP configuration checks, etc.
Faulty IP Replacement within 24 Hours of Delivery: If the delivered IP encounters access issues within 24 hours, we provide a free replacement.

⚠ Note Specific code debugging, software installation, and operation are the customer's responsibility and are not covered by free after-sales service. Paid technical support is available at 30 CNY/half-hour. Please submit a ticket and specify "Paid Technical Support" for details.

Trials are not provided by default unless explicitly stated on the product page with a Trial label. Trial products require a fee to activate. Please use Stripe or Alipay for payment and avoid using virtual currencies (buyers bear a 4% transaction fee for both directions).

Refunds are generally not provided after server delivery unless the server is unusable due to our fault. Given the complex and variable international network environment, we only guarantee normal operation within the server's location and most countries. We strive to optimize network access from China but do not provide SLA guarantees.

Dedicated Server IP Change Policy:
Within 24 Hours of Delivery: If the IP is blocked due to non-customer reasons, a free replacement is provided once.
After 24 Hours: Default assumption is that the IP was blocked due to customer usage, and no replacement is provided.
Please ensure reasonable and compliant use of server resources. For additional IP purchases, please contact customer support.

Non-DDoS Protected Products: If attacked, the server will be temporarily shut down until the attack stops. Frequent or periodic attacks may result in server deletion. High-risk businesses are advised to choose servers with DDoS protection.
DDoS Protected Products: Operation depends on the attack intensity and protection level. For higher-level protection, please contact customer support to upgrade the protection plan.
Attack Mitigation Service: We offer attack traffic mitigation services. Please contact customer support for details.

Customers are responsible for ensuring compliance with relevant laws and regulations in their location and the server's location. We do not provide legal advice. Please ensure your usage complies with applicable laws and regulations.

⚠ Note Hong Kong servers strictly prohibit storing, publishing, or disseminating any information and content that violates the laws and regulations of China and Hong Kong. Due to legal uncertainties, for stronger privacy protection, we recommend choosing US servers.

We support Bitcoin, USDT, Alipay, PayPal, Stripe, credit cards, Google Pay, Cash App Pay, and other payment methods.
For trial products, please avoid using Bitcoin or USDT for payment, as refunds incur a 4% fee for both directions.