Korea Servers

Our free technical support covers basic server maintenance, including but not limited to the following services:
Server Reboot: Assist with remote reboot to ensure server operation.
System Reinstallation: Provide standard OS reinstallation, supporting common Linux and Windows versions.
One-time Security Setup: Initial security configuration such as port optimization, firewall rule adjustment, and default account security enhancement.
Server Environment Initialization: Basic environment deployment as per user requirements, such as installing web servers (Nginx/Apache), databases (MySQL/PostgreSQL), etc.
Network Troubleshooting: Assist in diagnosing server connection issues, including local network testing, route tracing analysis, basic TCP/IP configuration checks, etc.
IP Replacement within 24 Hours of Delivery: If the delivered IP encounters access issues, free replacement service is provided.

⚠ Note Specific code debugging, software installation, and operation are the customer's responsibility and are not covered by free after-sales service. Paid technical support is available at 30 CNY/half hour. Please submit a ticket and specify "Paid Technical Support" for details.

By default, trials are not provided unless explicitly marked as Trial on the product page. Trial products require a paid activation, please use Stripe or Alipay for payment, and avoid using virtual currencies (buyers bear a total of 4% transaction fees for both directions).

Refunds are generally not provided after server delivery unless the server is unusable due to our fault. The international network environment is complex and variable, and we only guarantee normal operation in the server's location and most countries. We strive to optimize network access from China but do not provide SLA guarantees.

Dedicated Server IP Replacement Policy:
Within 24 Hours of Delivery: If the IP is blocked for reasons not caused by the customer, a free replacement is provided once.
After 24 Hours: It is assumed that the IP was blocked due to customer usage, and no replacement is provided.
Please ensure reasonable and compliant use of server resources. For additional IP purchases, please contact customer support.

Non-Defense Products: If attacked, the server will be temporarily shut down until the attack stops. Frequent or periodic attacks may result in server deletion. High-risk businesses are advised to choose servers with defense.
Defense Products: Whether the server can operate normally depends on the attack intensity and defense level. For higher-level protection, please contact customer support to upgrade the defense plan.
Attack Migration Service: We provide attack traffic migration services. Please contact customer support for details.

Due to customers from around the world, the laws and regulations of different regions vary. Compliance with server usage is the customer's responsibility. We do not provide legal advice. Please ensure your usage complies with the relevant laws and regulations of your location and the server's location.

⚠ Note Hong Kong servers strictly prohibit storing, publishing, or disseminating any information and content that violates the laws and regulations of China and Hong Kong. Due to legal uncertainties, for stronger privacy protection, we recommend choosing US servers.

Supports Bitcoin, USDT, Alipay, PayPal, Stripe, Credit Card, Google Pay, Cash App Pay, and other payment methods.
For trial products, please do not choose Bitcoin or USDT for payment. Refunds require a total of 4% handling fee for both directions.