Malaysia Servers

Our free technical support covers basic server maintenance, including but not limited to:
Server Reboot: Assist with remote reboot to ensure server operation.
System Reinstall: Provide standard OS reinstall, supporting common Linux and Windows versions.
One-time Security Setup: Initial security configuration such as port optimization, firewall rule adjustment, and default account security hardening.
Server Environment Initialization: Basic environment deployment as per user requirements, such as installing web servers (Nginx/Apache), databases (MySQL/PostgreSQL), etc.
Network Troubleshooting: Assist in diagnosing server connection issues, including local network testing, route tracing analysis, basic TCP/IP configuration checks, etc.
IP Replacement within 24 Hours of Delivery: If the delivered IP encounters issues such as inaccessibility, free replacement is provided.

⚠ Note Specific code debugging, software installation, and operation are the customer's responsibility and are not covered by free support. Paid technical support is available at 30 CNY/half-hour. Please submit a ticket and specify "Paid Technical Support" for details.

Trials are not provided by default unless explicitly stated on the product page with a Trial label. Trial products require a paid activation, please use Stripe or Alipay for payment to avoid using virtual currencies (buyers bear a 4% transaction fee for both directions).

Refunds are not provided after server delivery unless the server is unusable due to our fault. The international network environment is complex and variable; we only guarantee normal operation in the server's location and most countries. We strive to optimize China access networks but do not provide SLA guarantees.

Dedicated server IP replacement policy:
Within 24 hours of delivery: If the IP is blocked for reasons not caused by the customer, a free replacement is provided once.
After 24 hours: Default assumption is that the IP was blocked due to customer usage, no replacement is provided.
Please ensure reasonable and compliant use of server resources. For additional IP purchases, please contact customer support.

Non-protection products: If attacked, the server will be temporarily shut down until the attack stops. Frequent or periodic attacks may result in server deletion. High-risk businesses are advised to choose servers with protection.
Protection products: Operation depends on the attack intensity and protection level. For higher-level protection, please contact customer support to upgrade the protection plan.
Attack migration service: We offer attack traffic migration services. Please contact customer support for details.

Customers come from all over the world, and laws and regulations vary by region. Compliance with server usage is the customer's responsibility. We do not provide legal advice. Please ensure your usage complies with the laws and regulations of your location and the server's location.

⚠ Note Hong Kong servers are strictly prohibited from storing, publishing, or disseminating any information and content that violates the laws and regulations of China and Hong Kong. Due to legal uncertainties, for stronger privacy protection, we recommend choosing US servers.

We support Bitcoin, USDT, Alipay, PayPal, Stripe, credit cards, Google Pay, Cash App Pay, and other payment methods.
For trial products, please do not choose Bitcoin or USDT for payment, as refunds will incur a 4% fee for both directions.