Japan Servers

Our free technical support covers basic server maintenance, including but not limited to the following services:
Server Reboot: Assist with remote reboot to ensure server operation.
System Reinstallation: Provide standard OS reinstallation, supporting common Linux and Windows versions.
One-time Security Setup: Initial security configuration, such as port optimization, firewall rule adjustments, and default account security hardening.
Server Environment Initialization: Basic environment deployment as per user requirements, such as installing web servers (Nginx/Apache), databases (MySQL/PostgreSQL), etc.
Network Troubleshooting: Assist in diagnosing server connection issues, including local network testing, route tracing analysis, basic TCP/IP configuration checks, etc.
Faulty IP Replacement within 24 Hours of Delivery: If the delivered IP encounters access issues, provide free replacement service.

⚠ Note Specific code debugging, software installation, and operation need to be handled by the customer and are not part of the free after-sales service. The standard rate for paid technical support is 30 CNY/half hour. Please submit a ticket and specify "Paid Technical Support" for details.

By default, we do not offer trials unless explicitly stated on the product page with a Trial label. Trial products require a paid activation, please use Stripe or Alipay for payment, and avoid using virtual currencies (buyers need to bear a total of 4% transaction fees for both directions).

In principle, no refunds are provided after server delivery unless the server cannot be used normally due to our reasons. The international network environment is complex and variable, and we only guarantee the normal operation of the network in the server location and most countries. We strive to optimize the network for access from China but do not provide SLA guarantees.

Dedicated Server IP Replacement Policy:
Within 24 hours of delivery: If the IP is blocked for reasons not caused by the customer, a free replacement is provided once.
After 24 hours: It is considered that the IP was blocked due to customer usage, and no replacement is provided.
Please ensure reasonable and compliant use of server resources. If you need to purchase additional IPs, please contact customer support.

Non-Defense Products: If attacked, the server will be temporarily shut down until the attack stops. If attacks are frequent or periodic, the server may be deleted. It is recommended to choose servers with defense for high-risk businesses.
Defense Products: Whether the server can operate normally depends on the attack intensity and defense level. If you need higher-level protection, please contact customer support to upgrade the defense plan.
Attack Migration Service: We provide attack traffic migration services. Please contact customer support for consultation if needed.

Due to customers coming from all over the world, the laws and regulations of different regions vary. The compliant use of servers needs to be judged and borne by the customer. We do not provide legal consulting services. Please ensure that your usage behavior complies with the relevant laws and regulations of your location and the server location.

⚠ Note Hong Kong servers are strictly prohibited from storing, publishing, or disseminating any information and content that violates the laws and regulations of China and the Hong Kong Special Administrative Region of China. Due to the uncertainty of the legal environment, it is recommended to choose US servers for stronger privacy protection.

Supports Bitcoin, USDT, Alipay, PayPal, Stripe, credit cards, Google Pay, Cash App Pay, and other payment methods.
For trial products, please do not choose Bitcoin or USDT for payment, as refunds will incur a total of 4% handling fee for both directions.