{"id":333319,"date":"2023-06-27T20:25:14","date_gmt":"2023-06-27T12:25:14","guid":{"rendered":"https:\/\/www.idc.net\/help\/333319\/"},"modified":"2023-06-27T20:25:14","modified_gmt":"2023-06-27T12:25:14","slug":"%e9%a1%b9%e7%9b%ae%e7%bb%8f%e7%90%86%e9%a1%bb%e7%9f%a5%e7%9a%84%e5%8d%81%e5%a4%a7%e8%bd%af%e4%bb%b6%e5%bc%80%e5%8f%91%e6%8c%87%e6%a0%87","status":"publish","type":"post","link":"https:\/\/idc.net\/help\/333319\/","title":{"rendered":"\u9879\u76ee\u7ecf\u7406\u987b\u77e5\u7684\u5341\u5927\u8f6f\u4ef6\u5f00\u53d1\u6307\u6807"},"content":{"rendered":"<p style=\"text-align: center\"><img decoding=\"async\" src=\"https:\/\/s2.\/oss\/202202\/17\/0324e71589e6e4716a11422abb0de3e9b6f058.jpg\" style=\"width: 420px;height: 235px\" 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<\/li>\n<li>\u5ba2\u6237\u53cd\u9988\uff1a\u8861\u91cf\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u53e6\u4e00\u79cd\u65b9\u6cd5\u662f\u901a\u8fc7\u5ba2\u6237\u63d0\u4f9b\u7684\u53cd\u9988\u548c\u5efa\u8bae\u3002\u60a8\u53ef\u4ee5\u8981\u6c42\u5ba2\u6237\u6839\u636e\u4ed6\u4eec\u5bf9\u4ea7\u54c1\u7684\u4f53\u9a8c\uff0c\u63d0\u4f9b\u4ece1\u52305\u7684\u4ea7\u54c1\u8bc4\u7ea7\u3002\u5c31\u4ea7\u54c1\u4e0e\u670d\u52a1\u800c\u8a00\uff0c\u60a8\u6700\u597d\u5728\u8ba2\u9605\u671f\u7ed3\u675f\u4e4b\u524d\uff0c\u4ee5\u7535\u5b50\u90ae\u4ef6\u6216\u6d88\u606f\u63a8\u9001\u7684\u5f62\u5f0f\u53d1\u9001\u53cd\u9988\u8bf7\u6c42\u3002\u5f53\u7136\uff0c\u60a8\u4e5f\u53ef\u4ee5\u901a\u8fc7Twitter\u548cFacebook\u7b49\u7b2c\u4e09\u65b9\u793e\u4ea4\u5a92\u4f53\u7f51\u7ad9\u53bb\u83b7\u53d6\u53cd\u9988\u3002<\/li>\n<li>\u5ba2\u6237\u8c03\u67e5\uff1a\u8fd9\u662f\u83b7\u5f97\u4ea7\u54c1\u5ba2\u6237\u6ee1\u610f\u5ea6\u6216\u5ba2\u6237\u4f53\u9a8c\u6307\u6807\u7684\u7b2c\u4e09\u79cd\u6709\u6548\u65b9\u5f0f\u3002\u60a8\u5e94\u8be5\u5728\u4e00\u5b9a\u7684\u65f6\u95f4\u95f4\u9694\uff0c\u6bd4\u5982\u5728\u8d2d\u4e70\u4ea7\u54c1\u4e00\u4e2a\u6708\u540e\uff0c\u6839\u636e\u5ba2\u6237\u7684\u8d2d\u4e70\u4e0e\u4f7f\u7528\u60c5\u51b5\uff0c\u53d1\u9001\u4e00\u5c01\u8c03\u67e5\u7535\u5b50\u90ae\u4ef6\u3002\u8c03\u67e5\u7684\u5185\u5bb9\u53ef\u4ee5\u5305\u62ec\uff1a\u6709\u5173\u5ba2\u6237\u5bf9\u4e8e\u4ea7\u54c1\u7684\u4f53\u9a8c\u3001\u4ed6\u4eec\u5411\u4ed6\u4eba\u63a8\u8350\u672c\u4ea7\u54c1\u7684\u53ef\u80fd\u6027\u3001\u4ee5\u53ca\u5bf9\u73b0\u6709\u95ee\u9898\u7684\u4efb\u4f55\u5efa\u8bae\u7b49\u3002<\/li>\n<\/ul>\n<h4>2.\u51b2\u523a\u71c3\u5c3d(Sprint 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<\/p>\n<ul>\n<li>\u8d77\u70b9\uff1a\u662f\u51b2\u523a\u65f6\u95f4\u7684\u5f00\u59cb\uff0c\u5269\u4f59\u5de5\u4f5c\u4e3a100%\u3002<\/li>\n<li>\u7ec8\u70b9\uff1a\u662f\u51b2\u523a\u7ed3\u675f\u7684\u65f6\u95f4\uff0c\u5269\u4f59\u5de5\u4f5c\u4e3a0\u3002<\/li>\n<li>\u96f6\u7ebf\uff1a\u5728y\u8f74\u4e0a\u7ed8\u5236\u96f6\u7ebf\uff0c\u53ef\u4ee5\u6307\u793a\u5728\u8d77\u70b9\u548c\u7ec8\u70b9\u5904\u5269\u4f59\u7684\u5de5\u4f5c\u3002<\/li>\n<li>\u5b9e\u9645\u8fdb\u5ea6\u7ebf\uff1a\u662f\u663e\u793a\u51b2\u523a\u4e2d\u5df2\u5b8c\u6210\u5de5\u4f5c\u91cf\u7684\u7ebf\u3002<\/li>\n<li>\u7406\u60f3\u8fdb\u5ea6\u7ebf\uff1a\u7406\u60f3\u7ebf\u663e\u793a\u4e86\u5982\u679c\u4e00\u5207\u6309\u8ba1\u5212\u8fdb\u884c\u7684\u8bdd\uff0c\u51b2\u523a\u4e2d\u5e94\u5f53\u5b8c\u6210\u7684\u5de5\u4f5c\u91cf\u3002<\/li>\n<li>\u71c3\u5c3d\u7387\uff1a\u71c3\u5c3d\u7387\u662f\u5b9e\u9645\u8fdb\u5ea6\u7ebf\u7684\u659c\u7387\u3002<\/li>\n<\/ul>\n<h4>3.\u56e2\u961f\u901f\u5ea6<\/h4>\n<p>\u56e2\u961f\u901f\u5ea6\u53ef\u4ee5\u8861\u91cf\u4e00\u4e2a\u56e2\u961f\u5728\u4e00\u5b9a\u7684\u65f6\u95f4\u5185\uff0c\u53ef\u4ee5\u5b8c\u6210\u7684\u5de5\u4f5c\u91cf\u3002\u6211\u4eec\u65e2\u7136\u53ef\u4ee5\u6839\u636e\u6545\u4e8b\u70b9(story points)\u6765\u8861\u91cf\uff0c\u4e5f\u53ef\u4ee5\u6839\u636e\u7406\u60f3\u5929\u6570\u6765\u8861\u91cf\u3002\u6b64\u5904\u7684\u7406\u60f3\u5929\u6570\u662f\u6307\u6240\u6709\u56e2\u961f\u6210\u5458\u5728\u67d0\u4e2a\u9879\u76ee\u4e0a\u534f\u540c\u5de5\u4f5c\u7684\u603b\u5929\u6570\u3002\u5b83\u867d\u7136\u6839\u636e\u6240\u6709\u56e2\u961f\u6210\u5458\u7684100%\u51fa\u52e4\u7387\u6765\u8fdb\u884c\u8ba1\u7b97\uff0c\u4f46\u4e5f\u5305\u62ec\u4e86\u5468\u672b\u3001\u8282\u5047\u65e5\u6216\u4efb\u4f55\u5176\u4ed6\u7c7b\u578b\u7684\u7f3a\u52e4\u3002\u663e\u7136\uff0c\u66f4\u9ad8\u7684\u901f\u5ea6\u610f\u5473\u7740\u56e2\u961f\u53ef\u4ee5\u5728\u66f4\u77ed\u7684\u65f6\u95f4\u5185\uff0c\u5b8c\u6210\u66f4\u591a\u7684\u5de5\u4f5c\u3002\u6211\u4eec\u901a\u5e38\u4f7f\u7528\u8be5\u6307\u6807\uff0c\u6765\u8ddf\u8e2a\u56e2\u961f\u5728\u4e00\u6bb5\u65f6\u95f4\u5185\u7684\u8fdb\u5ea6\u3002<\/p>\n<h4>4.\u53d1\u5e03\u71c3\u5c3d\u56fe(Release Burndown)<\/h4>\n<p>\u53d1\u5e03\u71c3\u5c3d\u56fe\u662f\u8f6f\u4ef6\u5f00\u53d1\u56e2\u961f\u7528\u6765\u9884\u6d4b\u5b8c\u6210\u8fdb\u5ea6\u7684\u5de5\u5177\u3002\u5b83\u4f7f\u7528\u901f\u5ea6\u4f5c\u4e3a\u9884\u6d4b\u9879\u76ee\u5b8c\u6210\u6240\u5269\u4f59\u5929\u6570\u7684\u57fa\u7840\u3002\u5b83\u6709\u65f6\u4e5f\u79f0\u4e3a\u53d1\u5e03\u8ba1\u5212\uff0c\u8c03\u5ea6\u7684\u662f\u9700\u8981\u7684\u65f6\u95f4\u800c\u4e0d\u662f\u4efb\u52a1\u3002\u5176\u57fa\u672c\u539f\u7406\u662f\uff1a\u901f\u5ea6\u4e58\u4ee5\u8fed\u4ee3\u6b21\u6570\uff0c\u5f97\u5230\u5b8c\u6210\u7684\u6545\u4e8b\u70b9\u7684\u603b\u6570\u3002\u60a8\u53ef\u4ee5\u901a\u8fc7\u5c06\u5269\u4f59\u7684\u6545\u4e8b\u70b9\u4e58\u4ee5\u56e2\u961f\u7684\u5e73\u5747\u901f\u5ea6\uff0c\u6765\u8f6c\u6362\u4e3a\u5929\u6570\u3002<\/p>\n<h4>5.\u5468\u671f\u65f6\u95f4<\/h4>\n<p>\u5468\u671f\u65f6\u95f4\u662f\u95ee\u9898\u4ece\u5f00\u59cb\u5230\u5b8c\u6210\u6240\u9700\u7684\u5e73\u5747\u65f6\u95f4\u3002\u60a8\u53ef\u4ee5\u5728\u51e0\u5929\u3001\u51e0\u5c0f\u65f6\u751a\u81f3\u662f\u51e0\u5206\u949f\u4e4b\u5185\u5bf9\u5176\u8fdb\u884c\u6d4b\u7b97\u3002\u5468\u671f\u65f6\u95f4\u7684\u901a\u7528\u516c\u5f0f\u4e3a\uff1aT=T+d(t)\u3002\u5176\u4e2d\uff0cT\u662f\u4ee5\u5c0f\u65f6\u6216\u5929\u4e3a\u5355\u4f4d\uff0c\u8868\u793a\u82b1\u8d39\u5728\u7279\u5b9a\u9879\u76ee\u4e0a\u7684\u603b\u65f6\u95f4;d(t)\u8868\u793a\u5de5\u4f5c\u6d41\u4e2d\u6bcf\u4e2a\u9636\u6bb5\u7684\u95ee\u9898\u6240\u6301\u7eed\u65f6\u95f4\u3002<\/p>\n<p>\u4f8b\u5982\uff0cQA\u56e2\u961f\u7684Alice\u57281\u67081\u65e5\u521b\u5efa\u4e86\u4e00\u4e2a\u95ee\u9898\uff0c\u5e76\u5c06\u5176\u5206\u914d\u7ed9\u4e86\u5f00\u53d1\u56e2\u961f\u7684John\u3002\u4ed6\u5728In Progress\u9636\u6bb5\u82b1\u8d39\u4e86\u4e24\u5929\uff0c\u5728Completed\u9636\u6bb5\u82b1\u8d39\u4e86\u4e00\u5929\u3002\u90a3\u4e48\u8be5\u95ee\u9898\u7684\u603b\u5468\u671f\u65f6\u95f4\u5c31\u662f\u56db\u5929\u3002<\/p>\n<p>\u51cf\u5c11\u5468\u671f\u65f6\u95f4\u7684\u76ee\u6807\u5c31\u662f\u8981\u63d0\u9ad8\u95ee\u9898\u4ece\u5f00\u59cb\u5230\u5b8c\u6210\u7684\u901f\u5ea6\u3002\u8be5\u6307\u6807\u53ef\u7528\u4e8e\u8861\u91cf\u56e2\u961f\u5de5\u4f5c\u6d41\u7a0b\u7684\u6548\u7387\uff0c\u5e76\u6709\u9488\u5bf9\u6027\u5730\u5bfb\u627e\u6539\u8fdb\u65b9\u6cd5\u3002<\/p>\n<h4>6.\u4ea4\u4ed8\u5468\u671f(Lead Time)<\/h4>\n<p>\u4ea4\u4ed8\u5468\u671f\u662f\u6307\u67d0\u4e2a\u95ee\u9898\u88ab\u5206\u914d\u7ed9\u7279\u5b9a\u56e2\u961f\u6216\u6210\u5458\u4e4b\u540e\uff0c\u4ece\u5f00\u59cb\u5230\u5b8c\u6210\u7684\u5e73\u5747\u65f6\u95f4\u3002\u60a8\u8fd8\u53ef\u4ee5\u6309\u5929\u3001\u5c0f\u65f6\u6216\u5206\u949f\u4e3a\u5355\u4f4d\u8fdb\u884c\u6d4b\u7b97\u3002\u4ea4\u4ed8\u5468\u671f\u7684\u4e00\u822c\u516c\u5f0f\u4e3a\uff1aL=L+d(t)\u3002\u5176\u4e2d\uff0cL\u662f\u5b8c\u6210\u4e00\u4e2a\u95ee\u9898\u6240\u9700\u7684\u4ea4\u4ed8\u5468\u671f\uff0c\u4ee5\u5c0f\u65f6\u6216\u5929\u4e3a\u5355\u4f4d;d(t)\u5219\u8868\u793a\u8fdb\u5165\u6bcf\u4e2a\u5de5\u4f5c\u6d41\u7a0b\u9636\u6bb5\u7684\u6301\u7eed\u65f6\u95f4\u3002<\/p>\n<p>\u4f8b\u5982\uff0cQA\u56e2\u961f\u7684Alice\u57281\u67081\u65e5\u521b\u5efa\u4e86\u4e00\u4e2a\u95ee\u9898\uff0c\u5e76\u5c06\u5176\u5206\u914d\u7ed9\u5f00\u53d1\u56e2\u961f\u7684John\u3002\u4ed6\u4eceIn Progress\u5230Completed\u9700\u8981\u4e94\u5929\u7684\u65f6\u95f4\uff0c\u90a3\u4e48\u6b64\u95ee\u9898\u7684\u603b\u4ea4\u4ed8\u5468\u671f\u5c31\u662f\u4e94\u5929\u3002<\/p>\n<p>\u4ea4\u4ed8\u5468\u671f\u901a\u5e38\u88ab\u4f5c\u4e3a\u4e00\u79cd\u6307\u6807\uff0c\u8ddf\u8e2a\u95ee\u9898\u7684\u89e3\u51b3\u901f\u5ea6\u3002\u8be5\u6307\u6807\u53cd\u5e94\u5e76\u8861\u91cf\u4e86\u56e2\u961f\u5de5\u4f5c\u6d41\u7a0b\u7684\u6548\u7387\uff0c\u8fdb\u800c\u534f\u52a9\u5bfb\u627e\u6539\u8fdb\u65b9\u6cd5\u3002\u663e\u7136\uff0c\u7f29\u77ed\u4ea4\u4ed8\u5468\u671f\u53ef\u4ee5\u6539\u8fdb\u95ee\u9898\u7684\u89e3\u51b3\u65b9\u5f0f\u3002<\/p>\n<h4>7.\u5e73\u5747\u4fee\u590d\u65f6\u95f4(Mean Time to Repair\uff0cMTTR)<\/h4>\n<p>\u5e73\u5747\u4fee\u590d\u65f6\u95f4\u662f\u8861\u91cf\u5728\u68c0\u6d4b\u5230\u9519\u8bef\u6216\u95ee\u9898\u540e\uff0c\u5f00\u53d1\u56e2\u961f\u9700\u8981\u591a\u957f\u65f6\u95f4\u624d\u80fd\u89e3\u51b3\u7684\u6307\u6807\u3002\u5b83\u4e5f\u53ef\u4ee5\u7528\u5929\u3001\u5c0f\u65f6\u6216\u5206\u949f\u6765\u8861\u91cf\u3002MTTR\u7684\u4e00\u822c\u516c\u5f0f\u4e3a\uff1aMTTR=T+d(t)\u3002\u5176\u4e2d\uff0cT\u662f\u4ee5\u5c0f\u65f6\u6216\u5929\u4e3a\u5355\u4f4d\u8ba1\u7b97\u7684\u3001\u82b1\u8d39\u5728\u7279\u5b9a\u9879\u76ee\u4e0a\u7684\u603b\u65f6\u95f4\uff0c\u800cd(t)\u5219\u8868\u793a\u5de5\u4f5c\u6d41\u4e2d\u6bcf\u4e2a\u9636\u6bb5\u7684\u95ee\u9898\u6240\u6301\u7eed\u7684\u65f6\u95f4\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u5f00\u53d1\u56e2\u961f\u7684John\u57281\u67081\u65e5\u521b\u5efa\u4e86\u4e00\u4e2a\u95ee\u9898\uff0c\u5e76\u5c06\u5176\u5206\u914d\u7ed9QA\u56e2\u961f\u7684Joanne\u3002\u5979\u5728Progress\u9636\u6bb5\u82b1\u8d39\u4e86\u4e24\u5929\u65f6\u95f4\uff0c\u5e76\u5728Debugging\u9636\u6bb5\u82b1\u8d39\u4e86\u56db\u5929\u65f6\u95f4\u3002\u90a3\u4e48\u8be5\u95ee\u9898\u7684\u603bMTTR\u4e3a\u516d\u5929\u3002<\/p>\n<p>\u8be5\u6307\u6807\u65e8\u5728\u51cf\u5c11\u53d1\u73b0\u9519\u8bef\u6216\u95ee\u9898\u540e\uff0c\u9700\u8981\u89e3\u51b3\u7684\u65f6\u95f4\u3002\u56e0\u6b64\uff0c\u5b83\u53ef\u88ab\u7528\u4e8e\u8ddf\u8e2a\u95ee\u9898\u89e3\u51b3\u7684\u901f\u5ea6\uff0c\u8fdb\u800c\u534f\u52a9\u5bfb\u627e\u6539\u8fdb\u65b9\u6cd5\u3002<\/p>\n<h4>8.\u4ee3\u7801\u5ba1\u67e5<\/h4>\n<p>\u4f5c\u4e3a\u4e00\u79cd\u8861\u91cf\u8f6f\u4ef6\u8d28\u91cf\u5e76\u9632\u6b62\u4ee3\u7801\u5e93\u4e2d\u51fa\u73b0\u7f3a\u9677\u7684\u5b9e\u8df5\uff0c\u5f00\u53d1\u4eba\u5458\u901a\u8fc7\u68c0\u67e5\u5f7c\u6b64\u4ee3\u7801\u7684\u65b9\u5f0f\uff0c\u63d0\u51fa\u6539\u8fdb\u6216\u66ff\u4ee3\u65b9\u6848\uff0c\u5e76\u542f\u52a8\u5b9e\u65bd\u6b64\u7c7b\u66f4\u6539\u7684\u8ba1\u5212\u3002\u4ee3\u7801\u5ba1\u67e5\u7684\u4e3b\u8981\u76ee\u6807\u662f\u63d0\u9ad8\u4ee3\u7801\u5e93\u7684\u6574\u4f53\u8d28\u91cf\uff0c\u5e76\u9632\u6b62\u5411\u751f\u4ea7\u73af\u5883\u5f15\u5165\u7f3a\u9677\u3002<\/p>\n<h4>9.\u9519\u8bef\u7387<\/h4>\n<p>\u9519\u8bef\u7387\u662f\u5bf9\u8f6f\u4ef6\u5e94\u7528\u7a0b\u5e8f\u4e2d\u53d1\u73b0\u5230\u7684\u7f3a\u9677\u6216\u95ee\u9898\u6570\u91cf\u7684\u8861\u91cf\u3002\u60a8\u53ef\u4ee5\u7528\u5b83\u6765\u8861\u91cf\u6bcf\u4e2a\u5355\u5143\u3001\u6bcf\u5929\u3001\u6bcf\u5468\u6216\u6bcf\u6708\u7684\u9519\u8bef\u5360\u6bd4\u3002\u9519\u8bef\u7387\u7684\u4e00\u822c\u516c\u5f0f\u4e3a\uff1aR=N\/t\u3002\u5176\u4e2d\uff0cR\u662f\u9519\u8bef\u7387\uff0cN\u662f\u5728\u7279\u5b9a\u65f6\u6bb5\u5185\u53d1\u73b0\u7684\u9519\u8bef\u6570\uff0ct\u662f\u8be5\u65f6\u6bb5\u6301\u7eed\u7684\u65f6\u95f4\u3002<\/p>\n<p>\u4f8b\u5982\uff0cQA\u56e2\u961f\u7684Joanne\u57282\u67081\u65e5\u53d1\u73b0\u4e8610\u4e2a\u7f3a\u9677\uff0c\u5e76\u5c06\u5b83\u4eec\u5206\u914d\u7ed9\u540c\u4e3aQA\u56e2\u961f\u7684Bob\u3002\u5982\u679c\u5979\u82b1\u8d39\u4e86\u516b\u5929\u7684\u65f6\u95f4\uff0c\u624d\u91cd\u73b0\u6240\u6709\u53d1\u73b0\u7684\u95ee\u9898\uff0c\u90a3\u4e48\u8fd9\u4e2a\u671f\u95f4\u7684\u603b\u9519\u8bef\u7387\u4e3a\u6bcf\u59290.8\u4e2a\u9519\u8bef\u3002<\/p>\n<p>\u8be5\u6307\u6807\u65e8\u5728\u8861\u91cf\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\uff0cQA\u56e2\u961f\u80fd\u591f\u5728\u8f6f\u4ef6\u7a0b\u5e8f\u4e2d\u53d1\u73b0\u5230\u7684\u7f3a\u9677\u6216\u95ee\u9898\u6570\u91cf\u3002\u5f53\u7136\uff0c\u8be5\u6307\u6807\u4e5f\u5e38\u88ab\u7528\u4f5c\u6bd4\u8f83\u5de5\u5177\uff0c\u4ee5\u786e\u5b9a\u6d4b\u8bd5\u8fc7\u7a0b\u662f\u5426\u6709\u5f85\u6539\u8fdb\uff0c\u8fdb\u800c\u534f\u52a9\u53d1\u73b0\u63d0\u9ad8\u4ea7\u54c1\u6d4b\u8bd5\u8d28\u91cf\u7684\u65b9\u6cd5\u3002<\/p>\n<h4>10.\u4efb\u52a1\u91cf(Task 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